Return Policy

Return & Refund Policy

1. Sourcing Orders from China (Custom Imports)

All sourcing orders are custom imported directly from manufacturers in China according to client specifications. Because of international cargo transit, customs tariffs, and manufacturer contracts, the following rules apply:

• Absolute No-Return/No-Cancellation Policy: Once an order is confirmed, factory deposit paid, and production or buying commences in China, the order cannot be cancelled, returned, or refunded under any circumstances.
• Guangzhou Warehouse Inspection: Sourced items undergo strict verification at our Guangzhou sorting warehouse for quantity and design mismatch before container loading. Any discrepancy must be reported and resolved during the inspection phase. Fovaci is not liable for manufacturer defects, minor cosmetic differences, or cargo container wear-and-tear once the goods depart China.
• Logistics Fees: Shipping and customs clearance fees (Phase 2 payments) are strictly non-refundable once cargo dispatch from Guangzhou begins.

2. Local Stock Items (Dar es Salaam Stock)

Items supplied from our local warehouse stock in Dar es Salaam can be returned or exchanged within 7 days of collection/delivery, subject to the following strict conditions:

• Exclusions by Nature: The following items are strictly non-returnable and non-exchangeable once opened, unsealed, or used:
  • Apparel & Footwear: Clothing, shoes, sportswear, and undergarments once worn, washed, altered, or if labels/tags are removed.
  • Perfumes & Cosmetics: Fragrances, beauty products, makeup, skincare, and personal care items once unsealed, opened, or tested.
  • Food & Perishables: Groceries, foodstuffs, beverages, health supplements, and vitamins due to health and safety regulations.
  • Electronics & Digital Media: Phones, computers, audio accessories, software, or smart devices once powered on or unsealed.
  • Bespoke Goods: Custom-length hardware, custom-cut cabling, or personalized items.
• Packaging Condition: Any returnable item must be unused, in its original, unopened, and unsealed packaging, and in 100% resalable condition.
• Return Shipping: All return logistics fees, courier costs, or bus freight charges are the sole responsibility of the customer.